Doing Right: Helping Employees Beat the Heat This Summer

On this Heat Awareness Day, we introduce Ergon’s 2022 Heat Awareness Program. Corporate Health & Safety Manager James Upton shares the importance of heat safety awareness in organizations such as Ergon, where employees work in extreme temperatures year-round.

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The past few years have shown that the risk of heat illness from high temperatures is one of the most serious challenges to the health and safety of workers. In 2019, despite widespread underreporting, 2,410 workers in the U.S. experienced a heat-related injury or illness, with 43 workers even dying from a heat illness. The real tragedy is that heat illness is almost always preventable.

High heat impacts everyone, and we can’t afford to ignore its effects on health. This year, the Occupational Safety and Health Administration (OSHA) has implemented a new national emphasis on heat stress, prioritizing heat-related interventions and workplace inspections on days when the heat index exceeds 80°F. This is in addition to their campaign to educate and assist employers on heat illness prevention.

ERGON’S HEAT AWARENESS PROGRAM:

Recognition is critical; prevention is key. Ergon’s Environmental, Health & Safety (EHS) Team has initiated an organization-wide Heat Awareness Program (HAP). The goal is to educate the Ergon Family on ways to recognize heat/temperature hazards and prevent related illnesses.

Here are some things we’ve done to help spread awareness so far. In May 2022, all Ergon facilities received HAP boxes with heat safety awareness information, OSHA posters in English and Spanish, and chill-its (evaporative cooling bandanas) for all employees.

We’re communicating heat safety awareness through digital monitors at all facilities and an organization-wide Heat Awareness Webinar series developed to provide tips on how to recognize and treat heat-related illnesses, including what to do to if you or a coworker start to experience symptoms.

Can you recognize the signs of a heat illness? The following graphic includes quick tips on how to recognize the symptoms and/or signs of one common heat-related illness — heat exhaustion.

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Whether you work for Ergon or another company, we want to be sure you know how to avoid heat-related illnesses. We encourage you to refer to your company’s health and safety policies and guidelines, as well as any local, state and federal safety organizations with which you comply, for details on best practices for your organization.

If you’re interested in ways you can promote relevant heat safety awareness within your organization, email us and we’ll be in touch. Stay cool!

Selfless Leadership — Ergon Focuses on the Greater Good

We lead with compassion and put those around us before ourselves. We don’t say we’re the experts; we demonstrate it through technical expertise, category innovation and genuine care for what we do.

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Selfless Leadership is a core value of Ergon and has been an integral part of our business model for the past 68 years. We got our start in 1954 in the petroleum industry’s service sector — with service being the operative word.

Ergon has always been a company that has anticipated and put the needs of those we serve above our own interests. We look outside of ourselves for the greater good of our family of employees and our customers. It’s what sustains us. And we employ over 3,200 people who embody this same ideal in their everyday work.

Watch as members of the Ergon family explain our collective commitment to the value of Selfless Leadership below.

Ergon is cultivating leaders at every level of our organization. By empowering our employees to be compassionate leaders, we are able to broaden our capabilities and capacity to provide the exceptional customer service that has become synonymous with the Ergon name.

We don’t boast about our successes in the industries we serve, but if we could attribute them to one thing, it would be that we operate simply as a service company with a decades-long mission of meeting needs, supporting families and serving customers.

We thrive by championing our people, and by being available and being responsive when needed the most. That’s the Ergon way.

If you’re interested in a company that thrives off of being available and helping others, then Ergon is the place for you. Visit our Careers page for more information on how and why you should join the Ergon family.

Empowering Employees to Lead, Innovate and Serve

Putting our best foot forward to anticipate and meet customer needs and then exceed their expectations has been a driving force in Ergon’s commitment to empowering our family of employees.

Regardless of role or location, empowered service means being trusted to do your job and being prepared to contribute to the success of Ergon’s customers through training, proactive learning and curiosity.

“My favorite thing about working at Ergon is the endless opportunities,” said Andrew Rigaud, Maintenance Engineer at Ergon – West Virginia. “I really love learning, and so the opportunity to go out and pick up a new skill, learn a new program, learn a process within the refinery, is something I cherish, and that really excites me.”

Learn how we embody Empowered Service — the Ergon way — in the video below, part of our Culture & Values video series.

Nurturing the passion and curiosity employees have about processes and technologies in their respective fields has been key in Ergon’s development of innovative products in the asphalt and specialty oils industries. And the ongoing learning opportunities we provide have helped foster the cream of the crop of confident and competent leaders in the industries we serve.

“We have very extensive training programs because we want our people to be all they can be,” said Roger Harris, Senior VP – Marine Operations for Ergon’s Magnolia Marine Transport Co. (MMT). For decades, MMT has provided training opportunities for employees, including those joining at entry-level.

While empowering employees is a benefit to them and to Ergon, the ultimate goal is woven into the fabric of the organization — serving customers. “We want to make sure that every interaction has the customer in mind, and that we’re exceeding their expectations,” Brody McCreary, Production Leader – Ergon Asphalt & Emulsions.

Interested in working for a company that thrives off of investing in your professional growth? Visit ergoncareers.com today, and search for job openings within the Ergon family of companies.

CEO Provides Update on Sustainability at Ergon

“Ergon has recently contracted with a leading global provider of ESG performance solutions to calculate our global carbon footprint, including Scope 1, 2, and 3 emissions. Carbon reduction goals will be part of Ergon’s efforts to establish clear sustainability targets for the future in the areas of our products, planet, people and principles.”
— Emmitte Haddox, Ergon CEO

Since our founding 68 years ago, Ergon’s mission has been to meet needs, support families and serve customers. Long before the world’s attention turned to environmental, social and governance (ESG) impacts, Ergon’s culture and values were built around Doing Right with our products, for our planet, by our people and through our principles. That focus on the right things has facilitated our growth from a small Mississippi company to a global leader in a wide range of businesses related to specialty oils and chemicals, asphalt and emulsions, pavement preservation techniques, surface protection systems and more.

Although ESG has always been a part of Ergon’s DNA, as a privately held company, we had not formalized protocols for collecting data and reporting on ESG efforts. Since establishing a Doing Right Launch Team in 2020 and a new ESG subcommittee in 2021, I have been delighted to see the compilation of reports of how our companies are working together to find innovative ways to impact sustainability. We are focused on cleaner products, supporting and protecting our people and our communities today and for future generations, and ensuring the continued success of this organization upon which so many people around the world depend.

As a family-owned and -operated organization, we have demonstrated our long-term commitment to sustainable business practices by reinvesting an average of 93% of earnings back into our facilities and our people over the years. Our commitment to sustainable practices starts with our Board of Directors and management and is communicated throughout every level of the organization.

Ergon’s first Doing Right Report, published in 2021, highlights the impressive progress we have made so far. We are currently working to establish clear sustainability goals and targets for the future. Ergon has recently contracted with a leading global provider of ESG performance solutions to calculate our global carbon footprint, including Scope 1, 2, and 3 emissions. Carbon reduction goals will be part of Ergon’s efforts to establish clear sustainability targets for the future in the areas of our products, planet, people and principles. We look forward to sharing these goals in our upcoming 2022 Doing Right Report.

In the meantime, our focus on providing the reliable products and services upon which our customers depend will not waiver as the entire Ergon family works to make our world a better place.

Learn more about Ergon’s Doing Right efforts and sign up for our quarterly newsletter HERE.

Ergon Team Walks 13K Miles Toward a Healthy Lifestyle

On this National Walking Day, we introduce you to a new program Ergon Terminaling Inc (ETI) has implemented to help promote a healthy workforce. Read below as Steve Clark, ETI Environmental, Health & Safety Compliance Specialist, expounds on this step in a healthier direction.

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At Ergon, we are family, and we look out for each other. The health and well-being of our employees are the top priorities for Ergon and our family of companies, and our goal is to have every employee return home safely at the end of each day.

Beyond Ergon’s safety initiatives, ETI wanted to encourage employees to be healthier and more active. We launched a new health and wellness program — Ergon Active —on February 14, 2022, inviting ETI employees and some departments from Ergon Inc. to participate. This voluntary program encourages teams to be more active through fun and friendly step/walking challenges on the MoveSpring mobile app. Each participant’s activity is logged in the app by syncing with the user’s Apple Watch, Fitbit, iPhone or similar activity tracker. To reduce any barriers to participating, we provided a FitBit free of charge to any team member wishing to join in.

Ergon Active began with 38 participants or Steppers and has grown to 82 Steppers and counting. Since the launch, Ergon Active Steppers have logged over 30,000,000 steps and more than 13,000 miles.

Added Benefits of Ergon Active
Through the MoveSpring app, ETI can share health-related information with participants. The app provides chat and friends features so Ergon Active Steppers can connect and encourage each other across multiple Ergon locations. So, in addition to promoting health, we are also upholding Ergon’s reputation as a relationship-driven organization.

We’re Just Getting Started
Going forward, we want to continue to create fun step challenges to align with our goals, but we also want to provide awareness of our other corporate health and safety initiatives. Stressing the importance of proper hydration and pre-activity stretching are two examples of where Ergon Active can help prevent common workplace injuries.

For more information about Ergon Active, or to learn how you can implement a similar program for your team, please email ergon.active@ergon.com. We’re happy to help.

Happy Stepping!

National Employee Appreciation Day at Ergon

A Message from the Lampton Family, CEO Emmitte Haddox and COO Kris Patrick

On this National Employee Appreciation Day, Ergon and the Lampton family extend our heartfelt thanks to our family of employees around the world. Thank you for your continued commitment to working hard, working safely and looking out for each other.

Watch our “Thank You” video.

“Ergon is where we choose to invest our time, energy, talents and contributions toward a common goal,” commented Emmitte Haddox, Ergon Chief Executive Officer. “With a focus on Doing Right, we strive to make this company the best it can be. Each person owns their contribution to Ergon’s mission of meeting needs, supporting families and serving customers.”

The Ergon family has gone above and beyond to serve and protect their coworkers, customers and communities since the pandemic started.

“Our clear motivation from day one was to protect our employees. Period,” said Kris Patrick, Ergon Chief Operating Officer. “I would put our actions on a scale against those of any other company.”

Kris explained that Ergon’s mission hasn’t changed over time, and it didn’t change because of COVID. “It has been said that the moments that challenge us the most define us, and this has certainly been a defining time period,” he added. “While many companies were trying to hold on or slow the free fall, our employees moved Ergon forward in so many ways. Those employees are what make this company great.”

Ergon. United by Service. Driven by Solutions.

What Does Purposeful Growth Mean for Ergon, Customers and Employees?

At Ergon, we understand that our success is tied to the success of our both our customers and our employees. Purposeful Growth is a core value — one we live and breathe every day, with every decision and every solution.

The positive trajectory of our organization has been steady since our founding in 1954. Growth has always been aligned with a clear purpose and vision as we have expanded from serving customers locally to providing products and services in more than 90 countries around the world. We are focused on growing the right way — not just the fastest way.

Watch the video below (part of our Culture & Values video series) to learn about Purposeful Growth at Ergon, as told by a few members of the Ergon family.

For Our Employees
We are investing in present and future generations, empowering our teams to realize their full potential. We are committed to providing the best opportunities for employees to succeed. Ergon’s Organizational Development Department partners with leadership to ensure all companies excel in recruiting, retaining and developing the best people to reflect our core values and to ensure continued growth.

Brandi Julian, Training Director with Crafco, recently shared about their Leadership Essentials Program. Crafco, part of Ergon’s Asphalt & Emulsions Segment, is the world’s leading manufacturer of pavement preservation products and the equipment used to apply them. Based in Arizona, Crafco has manufacturing facilities in six states and abroad, in addition to distribution and sales offices around the world.

“This program covers the employee life cycle,” Brandi explained. “We look at everything from selection and recruiting, to onboarding, then on to engaging and retaining employees. It’s not just about finding a good employee. It’s about developing them to be their most efficient and effective.”

Once someone is part of the Ergon family, we want to do everything we can to keep them here. Our low turnover rate (14.9%, compared to the national average of 24%) is a testament to our success in that area, as is our 11-year average length of service.

Education and Knowledge Sharing
Another interesting project Brandi has been working on is documenting the knowledge and experience of our current employees to benefit future employees. “How do we take the experiential knowledge of our people who have all this tenure and have been here for years and years, write that down and capture that knowledge? We have developed a very robust product knowledge training library,” Brandi explained. “We have spent so much time interviewing leaders, plant managers — trying to really capture their knowledge about our equipment, our products, and get that knowledge captured and written down so that we can share it across all of Crafco.”

As Jana Branham, Ergon Executive Vice President and Chief Information Officer, explains in the Purposeful Growth video linked above, “We are investing in education to make sure our people have the right skills and capabilities to deliver on the projects that we do — so that we can be productive in every interaction.”

If you’re interested in working for a company that makes your growth a priority, visit ergoncareers.com for job openings within our family of companies today.

 

Culture and Values at Ergon

When you ask an Ergon employee how they would describe our culture, the almost invariable response is “family.” Many are quick to add that they had worked for other companies in the past that claimed to be family, but they didn’t truly grasp what that meant until they came to Ergon.

You could attribute our family atmosphere to southern hospitality. We are headquartered in Mississippi, after all. But Ergon’s culture really stems from being a family-owned company, built by one man, Leslie Lampton Sr., who called his employees around the world by name and passed his values on to his four sons, his many grandchildren who work for the company today, and more than 3,000 employees around the world.

Mr. Lampton taught us that people always come before profits. If we take care of our people, our customers and our communities, the business will take care of itself.

After his passing in 2018, we embarked on a journey to highlight the Ergon story, our values and our beliefs from the perspective of those who live them out every day. We’ve created a series of culture and values videos featuring Ergon family members from throughout the organization. The video linked below shares a glimpse into what makes Ergon a trusted partner to customers in more than 90 countries around the world — and what makes this an exceptional place to work, learn and grow.

Ergon has a heritage born of hard work, a foundation built by service and a future bound by what we create next. With a focus on always doing the right thing, the Ergon family invests our time, energy and talents toward a common goal — making this organization the best it can be.

Our Values

  • Empowered Service  
    Together, we’re committed to delivering unparalleled service. We do what’s right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That’s empowered service.

  • Selfless Leadership  
    We lead with compassion and put those around us before ourselves. We don’t say we’re the experts, we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.

  • Purposeful Growth 
    We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.

  • Respectful Relationships  
    And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we’re united by our shared values, always forging respectful relationships.

If you’d like to learn more about Ergon, start here: https://ergon.com/about.

And if you’re interested in joining the Ergon family, visit ergoncareers.com.

Ergon’s Doing Right Report

Ergon is proud to share the organization’s first Doing Right Report, a celebration of the many ways we are committed to doing right with our products, for our planet, by our people and through our principles.

You can find Ergon’s 2021 Doing Right Report on ergon.com.

“Doing the right thing is nothing new to the Ergon family,” commented Kris Patrick, Chief Operating Officer. “It’s what our culture and values were built upon.” As interest in environmental, social and governance (ESG) grows and our customers, suppliers and financial institutions are asking about steps Ergon is taking, it is important that we share our sustainability story.

The report celebrates the uniqueness of the Ergon organization — the things we’ve been doing right for decades. It highlights innovative ways our companies are already working together to impact sustainability. We are creating cleaner products, supporting and protecting our people and our communities today and for future generations, and ensuring the continued success of this organization upon which so many people around the world depend.

In this report, you’ll learn how we are Doing Right:

  • With our PRODUCTS throughout the organization, including warm mix from Ergon Asphalt & Emulsions, Ergon Refining & Marketing’s base oils used to reduce friction and improve efficiency, Crafco’s ground tire rubber use, and many more examples

  • For our PLANET with information on energy consumption, greenhouse gas data, and hazardous and non-hazardous waste

  • By our PEOPLE through initiatives like Target Zero and training, highlighting our total recordable incident rate, age and gender metrics, and low turnover rate

  • Through our PRINCIPLES, including our management structure, training record and continued focus on community service and volunteerism

The report also sets a baseline for key metrics we will be reporting on in the future, and it allows our businesses to actively work toward setting goals to be shared in 2022.

Kris Patrick’s Story: From Engineering Co-Op to Ergon CEO

  • UPDATE: Kris Patrick was named Ergon President and CEO on October 1, 2022. “Kris’ desire to honor Ergon’s history while focusing on innovation and expanding opportunities will take this global organization to even greater heights,” commented Board Chair Tom Amonett. Click HERE for the full press release.Read about Kris’ transition from Chemical Engineering Co-Op to Executive Management below.

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    A self-described country boy and family man, Kris Patrick grew up on a small farm near Pelahatchie, Mississippi. His parents and most of his extended family were educators, and his sister decided to stick to the family tradition of teaching. Kris, however, was a bit of a black sheep. “I was not one of these kids that knew exactly what they wanted to do growing up, but I had an affinity for math and chemistry,” he explained. “It’s probably genetic since my mother taught sciences and math.”

    Mentors Help Lead the Way

    Kris had a chemistry teacher — one of many mentors who invested in him along the way — who took an interest in his future. “He kept asking what I wanted to do in life, and I kept answering ‘I don’t know,’ until he finally said, ‘I think you’d make a really good chemical engineer.’ That was all the motivation I needed, and I enrolled in chemical engineering at Mississippi State University (MSU) after graduating from Brandon High School in 1995.”

    While still at MSU, Kris had a chance meeting with Jimmy Rasco, who recently retired as Ergon’s Vice President of Global Base Oil Technology. Jimmy told Kris Ergon Refining was considering a co-op program for chemical engineers and asked if he would be interested. The rest is history.

    Ergon’s First Chemical Engineering Co-Op

    Being the company’s first Chemical Engineering Co-Op, Kris has always been proud of the investment Ergon makes in its employees. The program has grown over the years, with 12 to 15 Co-Ops currently rotating through three cycles at any given time.

    Growing Up at Ergon Refining

    Kris graduated one Friday in May of 2000 and was at work the following Monday morning. His first role at Ergon was Process Engineer, and he worked his way through all the different processing units. “This role does everything from optimizing and finding ways to make products better and more efficiently, all the way to troubleshooting in the plant,” he explained. “Figuring out exactly what wasn’t working and how to fix it occupied a lot of our days.”

    Again, Kris happened to be in the right place at the right time. “I was fortunate to be working in Vicksburg just as the fundamentals of the business were changing. We were changing crudes, and the whole business model was changing,” he said. “A lot of the design work and strategic thought centered around how to get from where we were to a better scenario.”

    He was also in Vicksburg when one of the most significant investments in Ergon’s history was made, as the startup of Ergon Refining’s second hydroprocessing unit, propane deasphalting unit, and a third hydrogen gas plant increased the refinery’s capacity and made ERI the world’s leading naphthenic producer in 2009.

    Kris served with Chad Stewart, Drafting and Design Supervisor, to manage implementation of these projects. “It was a really interesting experience getting to see a capital project implemented from the execution side, and I gained some valuable exposure,” he said. “This experience helped me to be more well-rounded and a better employee. It is just another example of how Ergon has always invested in employees. I got to grow up in Ergon in that environment, listening and learning and soaking up knowledge,” he explained. “There was no better place I could have been at that point in my career. I got to work with some terrific people, and the Vicksburg plant still feels like home when I’m there.”

    That same year, Kris was pulled from capital projects and reengaged with process engineering to help solve a corrosion issue in the vacuum tower in the crude unit. “I have a lot of gray hair to this day because of that stressful time,” he said. “Catalyst that was supposed to last four years was lasting about one month, and we were looking at millions of dollars in expense and lots of downtime. Fortunately, we were able to solve that issue.”

    On to the Corporate Offices

    In January of 2010, Kris started working with Don Davis, former President of Ergon Refining & Marketing, and Craig Busbea, Ergon’s Vice President – Business Development, on economic payout projects and short- to mid-term planning. In 2012, he moved into the role of Planning & Economics Manager and started getting some exposure to the people and processes at the Ergon – West Virginia refinery. He was named Vice President of Refinery Planning & Economics in 2014 and then held various Senior Vice President positions related to Economics, Refining, and Planning & Supply, until he was named President of the company’s refineries — Ergon Refining and Ergon – West Virginia — in January of 2018.

    Putting the Puzzle Together

    When Kris was named to the Operating Committee in 2014, he began to learn more about all the different Ergon companies and how they work together. “That’s when I really developed an appreciation for the profound wisdom Mr. Lampton had when he built these companies,” he explained. “It’s pretty easy now to sit back and see how they work together, but it is amazing how he put the different pieces together. You can see his fingerprint on the intelligent design of all of the Ergon companies.”

    One of Mr. Lampton’s greatest lessons for Kris came just after he completed his MBA with a specialty in project management and the Leading Global Business program at Harvard Business School. “I had all these great academic ideas, and we were developing some profitability targets and goals when Mr. Lampton walked in my office,” Kris said. “When I explained what we were doing, he asked me if these plans were around how much money we were going to make. After some discussion, Mr. Lampton said, ‘Let me tell you what we’re going to do. We’re going to work hard, we’re going to do things with the customer in mind, and if we do all that stuff right, we will make money in the end.’”

    When Kris moved into the role of Senior Vice President – Refining, Planning & Supply in 2016, he started working closely with Jimmy Langdon. Kris admired Jimmy’s ability to guide employees in subtle ways without being too critical or intimidating, pointing out areas for improvement without the need to tear someone down. “I will be forever grateful for that period from 2016 until Jimmy’s untimely passing and the opportunity to get to know him like I did. His loss was tragic for the company and tragic for so many people here personally.

    “I’ve been so blessed throughout my career,” Kris continued, “but one of the greatest blessings has been working with people like Mr. Lampton, Jimmy, Don, Ed Hudgins, Ken Dillard, Ricky Allen, Bill Jones, Lance Puckett and Craig Busbea. This group was willing to invest in somebody who was young, and they made a concerted effort to help me develop. I’m so grateful for the investment they made in me, and I have no doubt the impact that they made on me personally and professionally is immeasurable. One of my hopes is that I can make that sort of investment in the people I work with today.”

    Transitioning to COO

    The Ergon family was fortunate to be able to rely on Kris Patrick through a time of transition — following the unexpected loss of the company’s Chief Operating Officer Jimmy Langdon in 2018 — to help maintain stability and continuity in our business operations.

    “His experience with Ergon, coupled with his strong management and leadership skills, made Kris the obvious choice to fill the role of Chief Operating Officer,” said Emmitte Haddox, Ergon’s Chief Executive Officer. “Our Board had no doubt that Kris would honor Jimmy’s legacy and build upon Ergon’s strong foundation, leading to continued growth and future success.”

    Kris expressed his appreciation to Mr. Haddox and the Lampton family, as well as all the employees who have accepted him in his new role as COO since August of 2018. “I can’t say enough about how the companies have helped me understand each business — particularly Ergon Asphalt & Emulsions,” he explained. “The company has had very intelligent growth over the years, and I am impressed with the way they think about their customers and the service they are providing.”

    His immediate plans call for building on Ergon’s strong foundation. Kris says one of the challenges with growth, regardless of business strategy, is reaching a complexity and scale where systems and processes are needed to support that growth. “Across Ergon, not just relative to Ergon A&E, we will be working to maximize the return on our current assets, leveraging the fantastic acquisitions that we’ve made,” he added.

    “We’ve got some really strong business segments, a great management team and outstanding business strategy,” Kris commented. “They have been operating somewhat autonomously. I think it’s a good time for us to look at what we do together and evaluate that space in between what we do where we have natural growth opportunities. It means working together again, much like we did during the early years when Mr. Lampton was building the Ergon companies.”