Read Ergon President & CEO Kris Patrick‘s latest LinkedIn article, as shown below, sharing his four keys to ensuring business continuity through evolving industry demands.
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Global manufacturing and infrastructure are moving faster than ever. If you want your business to thrive for the long haul, you simply cannot stand still. You must keep pace with change or, better yet, stay ahead of it. You must outpace while simultaneously holding tightly to the values that made you successful in the first place.
Transformation – No Time for Complacency
The strategy that brought you to this point will not always be the one that takes you where you need to go next. That does not mean you must abandon your identity or vision. You must be willing to adjust how you reach the goal. At Ergon, we aren’t moving away from our culture. In fact, we are doubling down on it. However, we recognize that our tactics must change for us to continue to be successful.
We have embraced the mindset that what got us here may not get us where we are headed. We constantly look for ways to expand our ability to serve customers, not only for today’s needs but also for tomorrow’s. While we market current products to meet immediate demands, we are also working behind the scenes to research, develop and deliver solutions for challenges our customers do not yet know they have.
Change is not something we fear. It is something we welcome with intentionality, careful thought and an unwavering focus on the customer.
Innovation – Staying Focused on the Customer
Any company can follow a blueprint. The companies that endure are the ones that solve problems no one else is solving.
At Ergon, we invest in people who study long-term trends and bring forward ideas driven by anticipation of what customers will need next. Our scientists work to turn those ideas into practical solutions. Sales and technical teams engage directly with customers to understand their definition of success and help them achieve it. Supply chain and quality teams protect the consistency and reliability of every product we deliver. Administrative teams create a smooth, straightforward experience for our customers. Every function works toward the same goal — helping our customers succeed through innovation and service.
In short, everyone plays a role in innovation. If you ask anyone at Ergon, they will tell you there is always something new happening. A new product, a new process or a new initiative is always in motion. That is not by accident. It is essential for business success today.
Motivation – Giving Change a Purpose
Change is only possible when people believe in what they are doing. It is easier to embrace change when it is tied to a larger purpose.
The Lampton family, and especially the second generation — Leslie, Lee, Bill and Robert — have carried forward the standard of showing genuine care for people and treating employees like family. They have continued to lead with the belief that when Ergon succeeds, everyone succeeds. That principle still guides us today.
We show up for each other. We lead with genuine care. We connect the work we do to a greater impact, both locally and globally, so our people know their efforts matter.
Foundation – Staying True to Your Values
Our mission is simple. Meet needs. Support families. Serve customers. Everything we do ties back to that. No matter how much we grow, we remain at our core a service company.
That is our legacy, and it is also our future. The question we will continue to ask is the same one that has guided us from the start: How can we serve?
Service and humility are core mindsets that have kept Ergon strong for over seven decades, and it is what will carry us forward. The real question is this: What will carry your business into the future?
